Last updated 08/21/2018
Please read carefully these conditions governing the use of services from Market Wagon LLC, and Indiana Limited Liability Company (hereafter “Market Wagon”).
1. Multiple Vendors
Any given “order”—which consists of your payment to Market Wagon on one of Market Wagon’s websites by means of credit card, PayPal, or some other form of electronic payment—may be a single order which consolidates transactions between you and any number of multiple vendors as follows:
2. Safe Delivery Conditions
Market Wagon will use necessary means, including but not limited to insulated packaging, cold packs (“ice packs”), pre-chilled containers, and packing temperature-compatible items in the same tote, to ensure your products arrive at the address that you specified for your order at safe temperatures for the food contained in your order at time of delivery.
It is your responsibility to retrieve the order in a timely fashion after delivery has taken place, and transfer the food to proper long-term storage. Market Wagon is not responsible for lost or stolen packages, for food quality degradation, nor food safety risks due to prolonged delays in retrieval after delivery has taken place.
If the address you specified for delivery is your home or business, retrieve the order promptly and place it into appropriate storage. If the address you specified for delivery is a community pickup location, sometimes referred to as a “Market Host,” the product is your responsibility immediately upon delivery. Neither Market Wagon, nor the Market Host, assumes responsibility for the product's condition thereafter. The hours of operation are provided for reference only and are not to be construed as a temperature-controlled window of time for order retrieval.
Meats may be delivered frozen or partially thawed at or below 41 degrees Fahrenheit. Market Wagon recommends not re-freezing thawed meats. Instead, store meats in your refrigerator and cook within 7 days.
3. Orders for Pickup, AKA "Market Hosts"
If the address you specified for delivery is a community pickup location, sometimes referred to as a “Market Host,” the product is your responsibility immediately upon delivery. Neither Market Wagon, nor the Market Host, assumes responsibility for the product's condition thereafter. The hours of operation are provided for reference only and are not to be construed as a temperature-controlled window of time for order retrieval.
Market Hosts are not responsible for inventorying or controlling access to your delivery while awaiting pickup. Market Hosts are not responsible for stolen or damaged orders.
4. Sales Tax
Most products sold on Market Wagon are exempt from local sales tax. However, Market Wagon may assess appropriate sales tax(es) on your order, or particular items in your order, based solely on the instruction of the vendor with whom you transacted (see 1.b), on behalf of that vendor, and as a service to that vendor. Market Wagon gift cards and delivery services are not subject to sales tax.
5. Personal Use
Products sold on Market Wagon are intended for direct-to-consumer use. No warranty is made about the qualification of products for wholesale or food-service use.
7. Returns & Refunds
Due to the perishable nature of the goods provided on Market Wagon, we do not accept returned merchandise. If the items in your delivery are incomplete, an item is damaged, or does not meet your expectations, you may request a full refund using the form here at marketwagon.com/problems. Requests must be received within 14 days of receipt of the product. Refunds will be credited in USD to the original payment source within 2 business days of request.